To create a great trading environment and improve the services of Youryardandbeyond.com, Your Yard and Beyond hereby issues this general return and refund policy. This Policy applies to all users on Youryardandbeyond.com.
Your Yard and Beyond reserves the right to update the rules when necessary, and the updated version will be published on Your Yard and Beyond.com with immediate effect. If you refuse to accept the policy, you are deemed to have immediately waived the use of the services provided by Your Yard and Beyond. All buyers and suppliers are deemed to accept the rules if they are using the services provided by Your Yard and Beyond. When necessary, suppliers will publish their own return and refund policy on the product detail page.
For after-sales issues, buyers should file a return & refund request within 20 days of the delivery date (except suppliers who’s after-sales period was previously agreed on by Your Yard and Beyond). If the return & refund request period filed exceeds 20 days, the supplier reserves the right not to provide any after-sales service.
Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in Your Yard and Beyond buyer center, or by contacting Your Yard and Beyond customer service to cancel the order. Please note some supplier policies do not accept order cancellations before the order is shipped out. If this is the situation, the supplier should agree or reject the cancellation request within 3 business days.
If conditions exist so that the supplier cannot fulfill the buyer's order within the order processing time of 20 days as indicated on Your Yard and Beyond's product page, the supplier has the right to cancel and refund the order.If the buyer receives goods damaged or broken; applies for a refund; shows compelling evidence; and the goods need to be returned, the supplier has the responsibility to offer the buyer within 3 business days a prepaid return label. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.
Your Yard and Beyond shall not require supplier to accept after-sale request for "non-defective remorse returns". Supplier has the right to accept or reject the request as his policy shows on the Your Yard and Beyond product page. Under this condition, Your Yard and Beyond will abide by the supplier's policy .
If supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and requires deducting a "restocking & repacking fee", under Your Yard and Beyond's policy restriction, the "restocking & repacking fee" in total supplier deducted shall not exceed 35% of order total price.
Your Yard and Beyond shall not require suppliers on warranty to provide warranty or not provide warranty, nor to provide the way of warranty handling.
Your Yard and Beyond shall restrict the refund time and redelivery time under the condition based on supplier's policy or Your Yard and Beyond's policy. Upon agreement of refund or redelivery between supplier and buyer, or others, supplier must refund within not more than 3 business days, and redelivery within not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence to the supplier or Your Yard and Beyond. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or Your Yard and Beyond has the right to reject the return and refund request.
Whether the evidence is compelling or not will be determined by Your Yard and Beyond.Under Various Circumstances:
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
| Return & Refund Type | Your Yard and Beyond Rules | ||
| For Unshipped Orders | The Return & Refund request is made after the stated processing time. | Your Yard and Beyond will refund the order. | |
| The Return & Refund request is made within the stated processing time. | The supplier has 5 business days to process the request after the buyer submits it. If the supplier fails to process (accept or reject) the refund request within 5 business days, Your Yard and Beyond will refund the order Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above. | ||
| For Shipped Orders | The Return & Refund request is made after the order has shipped. | The supplier has 15 business days to process the request after the buyer submits it. If the supplier fails to process (accept or reject) the refund request within 15 business days, Your Yard and Beyond will refund the order. | |
2. Goods Returned in Transit
If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 5 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 8 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 5 business days of buyer's refund request, or redelivery within 8 business days of the request.
4. Wrong Receipt Information
If the buyer puts wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact Your Yard and Beyond customer service to request the supplier update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 5 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 8 business days of receiving the goods. Please note the buyer will additionally be charged the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Your Yard and Beyond the supplier should check the proof and give a response within 5 business days.
If the proof checked by the supplier is not showing the problem clearly and or if the proof checked by Your Yard and Beyond is not showing the problem clearly, the proof is invalid, and the supplier/Your Yard and Beyond has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the supplier/Your Yard and Beyond, the proof checking time shall not be more than 5 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 5 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 5 business days. If the goods need not be returned, the supplier should refund the order within 5 business days of the refund request.
If proof is valid, and the buyer requests redelivery, the supplier should redelivery within 8 business days of proof approval. Please note suppliers have the right to refund orders if the redelivery products have no stock, or buyers are able to reorder products when the products are restocked.6. Logistics Issues
6.1 Invalid tracking information
If Your Yard and Beyond verifies the tracking number is wrong, and the supplier does not provide the correct one within 7 business days, Your Yard and Beyond will refund the order.
6.2 Untimely Tracking Info Updates
If after label created is showing on logistic website, there is no update of the tracking info for more than 7 business days, and the buyer has applied for a refund, Your Yard and Beyond requires 5 business days after buyer request refund order.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. Your Yard and Beyond requires supplier refund order within 3 business days as buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
When meeting holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact youryardandbeyond@gmail.com or contact us through their Your Yard and Beyond account with the order "Contact Message" option to solve the goods or logistics issue.
Your Yard and Beyond will try its best to assist buyers in these special circumstances in a timely manner. After notifying Your Yard and Beyond, buyers should expect a decision from Your Yard and Beyond on these types of issues within two weeks.
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Your Yard and Beyond to help deal with the after-sale issues.
